Frequently Asked Questions

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Therapy is done alongside a compassionate and caring licensed professional that will encourage, challenge, and offer different perspectives allowing the power of healing to take root in your life. Through positive communication, meaningful questions, and thoughtful reflections  we can make sense of your world and find the right solutions for you. 

YES! Absolutely. Diana is a highly-trained licensed professional therapist who has previous experience of working in the school systems. You will have the advantage of being in an impenetrably safe space with someone who understands what it's like to be in an educators shoes, especially facing the challenges brought on by the pandemic. 

Starlight Path Counseling is a private practice that provides therapy online across Texas and in person options in San Antonio, so that you can receive mental health services where you feel most comfortable. Physical location coming August 1st, 2023!

Please reach out to Diana if cost is what is keeping you from getting the help you need. Diana will work with you on ways to help lower the cost of therapy. You may send an email to diana@starlightpathcounseling.com or call 210-201-2038.

Diana is an out-of-network provider at this time. However, Diana can give you a superbill to submit to insurance for reimbursement of OON benefits assuming these benefits are offered. 

All major credit cards and FSA/HSA accounts are acceptable forms of payment. All payment information is recorded in a secure client portal before your first therapy session. It is kept on file for all future appointments as a convenient payment solution. 

The frequency of appointments may be determined during the initial individual session, but may be subject to change over the course of therapy to fit the needs of the client. Typically, there are weekly, biweekly, or monthly options. 

This is a great question! My answer is yes, it is safe. Video and phone conferencing platforms used at Starlight Path are HIPPAA compliant in accordance with state law.

A standard telehealth therapy session is 45-50 minutes. Extended time options are available upon request. The client and therapist will discuss and agree upon extended time sessions prior to scheduling these types of appointments. See extended time session rates here. 

This is another great question! A 15 minute consultation is an initial meet and greet session where you can ask me any questions, work out costs and sessions, and discuss your main mental health concerns. This is a great time to get to know me and see if I am a good fit to be your therapist. If you would like to get started send me an email at diana@starlightpathcounseling.com or call me at 210-201-2038. You can also schedule a FREE 15 minute appointment here.

Life happens and you need to cancel/ reschedule your appointment. It's okay! Please call to cancel as soon as possible. If you cancel less than 24 hours before your appointment time, you will be charged for half session rate. If you miss your appointment time and did not call in advance, this counts as a full session and you will be charged for full session fee. 

I want you to feel comfortable voicing your concerns. If you feel like your mental health needs are not being met, please inform me. I would be happy to work with you to resolve any concerns you may have. Or I would be happy to refer you to someone that may be a better fit for your mental health needs.